Cancellation & Rescheduling Policy

Institute-initiated cancellation or rescheduling

The Institute may reschedule or cancel a session for the following operational reasons:

• The minimum enrolment needed for the course to run is not reached.
• The instructor cannot attend, or force majeure prevents delivery.
• A decision by a competent authority or a safety-related circumstance.

Registrants are notified in writing as early as possible, and at least two days before the start where feasible, with the options: transfer to an alternative session, a credit, or a full refund under the Refund Policy.

Learner-requested date change

• A change request made at least 5 business days before the start is accepted subject to seat availability, with no charge for the first change.
• Requests within fewer than 5 business days are considered where possible and may incur a price difference or an administrative fee.
• A maximum of two date changes is allowed per registration.

Substituting a learner

A contracting organisation may substitute one of its employees for another up to one business day before the start at no charge, provided the substitute meets the course requirements.

Late arrival

Failing to attend the first session is not a cancellation; the no-show provisions of the Refund Policy apply.

Relationship to fees

The financial effect of any cancellation or rescheduling is determined by the Refund Policy published on this site.